How can internet technologies be involved in improving a process in one of the functions of a business choose one example and evaluate its business value?

How can internet technologies be involved in improving a process in one of the functions of a business choose one example and evaluate its business value?
Improvements in data capture costs, data quality, cycle-time reductions, and increased information availability.
Example: a web-based form through which customers may place their own product orders. Such a form would reduce transcription errors by shrinking the communications chain, enable real-time error checking, reduce telecommunications and labor costs, increase the organization's market-space presence, and enable real-time transaction reporting.