How can you improve your services?

How can you improve your services?
Find out from customers how they feel about your service. Anonymous "how are we doing" short questionnaires can help begin to lay a ground work.Ask employees the same question "how are we doing". Honestly want the answer and don't go nuts or hold a grudge if you get an answer you don't like. To get honest answers you have to be honest and sincerely want the truth. You have to know the truth. Consider the services you offer and determine if there is a segment of your business that is going down but probably shouldn't be. Why? If people come to you for your service then take the time to walk around to see what's happening. If your employees make service calls tag along. In both cases, engage customers in casual conversations or even be forthright and ask the customer what they like and what they think could be improved in the services you provide. Even if they can't think of anything give them a card or something they can fill out and send it evaluating the service. You are trying all sort of ways to get at the truth about how you are doing. Once you have done that you can begin to identify where you need to improve and bring in the people from that department or whatever to find out what they are seeing and to begin to make plans to improve. There is no canned way to improve a service. It depends on the business, its culture, the type of service, etc. But this is a start.