2 The IT tools being used by Otis in 2004 are simply-database workflow software intranets and extranets email- but the benefits appear to be extraordinary How can this be?

2 The IT tools being used by Otis in 2004 are simply-database workflow software intranets and extranets email- but the benefits appear to be extraordinary How can this be?
yes it was a good to use IT tools to improve quality and reduce costs